Terms & Conditions
Last updated: April 2025
By using the HIGHWORLD platform being the website bearing highworld.com (hereinafter referred to as the site) and the facility of Tresor Systems Private Limited (hereinafter referred to as "Tresor and/or Company"), you, the individual, if acting on behalf of himself or herself ("individual user"), or the individual who is acting on behalf of anybody corporate (hereinafter referred to alternatively as "you" or "user") is agreeing to be bound by the following terms and conditions of this agreement for use of the facility available on the website (hereinafter referred to as the site "agreement").
If you do not agree to this agreement, or any part thereof, then you shall not use the facility any further. However, by using the facility, you would have deemed to have accepted these here terms and conditions.
The "Effective Date" for the application of this agreement on each transaction would be the date on which you access/use or start accessing/using the facility.
"End User" means and includes to the individual or entity who purchases products from us for personal or internal business use, and not for resale, distribution, or export. The End User is the final recipient of the product and assumes full responsibility for its use in accordance with applicable laws and manufacturer guidelines.
"Reseller" means and include but not limited to any individual, business entity, or organization, including those registered under the Goods and Services Tax (GST) Act, who purchase products such as mobile phones, laptops, tablets, smartwatches, or other electronic devices from us with the intention of reselling, distributing, or otherwise engaging in commercial trade of such products. Resellers are distinguished from end users and may be subject to separate terms, limitations, and verification procedures as determined by the Company.
"Transaction Fees" means and include the charges imposed by third-party payment gateway providers (such as Basispay, RazorPay and PineLabs etc.) on Company for processing online payments made by customers. These fees are deducted as a percentage of the total transaction amount or as a fixed charge, depending on the payment method used (e.g., credit card, debit card, UPI, net banking). The transaction fee is applicable at the time an order is placed and payment is received and is non-refundable, even in the event of a customer-initiated or company-initiated order cancellation or refund.
The Terms and Conditions (T&C) contained herein along with the Privacy Policy and Terms of Use, form an Agreement regulating the relationship with regard to the use of highworld Platform by you.
These terms of use (hereinafter referred to as the "Terms") constitute a legally binding agreement between you and the Company regarding your use of the web site i.e. highworld.com (the Site) and any services offered by the company including but not limited to delivery of content via the Site, any mobile or internet connected product or otherwise (the "the Service"). By accessing the Site or Service and/or by clicking "I agree", you agree to be bound by these Terms.
Please read this Agreement carefully. You are advised to regularly check for any additions, changes, amendments or updates to the terms and conditions that may be brought in the site as required from time to time by highworld, entirely at its own discretion. All such additions, changes, amendments or updates would become applicable retrospectively, wherever applicable, unless otherwise provided. Your use of Site and any amendment to the Terms of Use shall constitute your acceptance of these terms and conditions and all additions, changes, amendments or updates and your acknowledgment to be bound by these terms and conditions and any such changes/revisions/amendments.
You accept the Site Terms of Use, Privacy Policy and other Site policies by clicking the "secure login/register" button when registering and logging into the Site; accessing or using Site, services, applications, and tools provided herein; or as otherwise indicated on a specific site, service, application, or tool from time to time. Some Site services, applications, and tools may have additional or other terms, agreements, or policies that govern their availability and use. Your use of and access to such sites, services, applications, and tools are subject to any and all terms, agreements, or policies applicable to them.
Any clause of terms and conditions if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions, individually or as a whole.
The company reserves the right to cancel/modify an order at any point in time without prior notice.
The company reserves the right to change the listed price of any Item at any time during an offer period without any prior notice. No refund of price difference shall be made in case of price reduction.
All the Packaging and Labelling Laws has been followed as per The Legal Metrology Act, 2009, The Legal Metrology (Packaged Commodities) Rules, 2011 and all the recent Government notification.
We do not accept international credit or debit cards for the payment.
Company is a direct-to-consumer platform and sells products exclusively to end users for personal or internal business use. We do not process or fulfill orders placed by Resellers, including any individual or entity registered under GST for the purpose of trading, reselling, or distributing mobile phones, laptops, tablets, smartwatches, or other electronic products. If an order is identified as being placed by a Reseller, we reserve the right to cancel such order at our sole discretion, without prior notice. In such cases, any refund issued will be subject to deduction of applicable transaction fees charged by the payment gateway, which are non-refundable.
The iClub loyalty Points are issued by and remain the property of Tresor Systems Private Limited which reserves the right, at any time without notice, to: (a) terminate the scheme; (b) decline to issue Loyalty Points; and (c) on reasonable grounds, withdraw or cancel Loyalty Points or points collected, or to alter or amend the conditions of operation of the Loyalty scheme. Reasonable grounds include (i) any abuse or attempted abuse of the scheme, or (ii) any use or attempted use of a Loyalty points in a manner which is contrary to these terms and conditions or (iii) any reasonable suspicion of dishonesty on the part of a member in connection with the scheme. (iv) Either awarding or redemption can be done on a single transaction.
A product qualifies as Dead on Arrival (DOA) only if it arrives visibly undamaged and exhibits inoperability upon initial unboxing or a hardware failure that prevents basic functionality, as determined by Apple Authorized Service Center (ASC) diagnostics. Scenarios such as customer change of mind, cosmetic damage (e.g., scratches or dents), or any liquid exposure do not qualify as DOA and are ineligible for replacement or refund. Apple, through its authorized channels, reserves the final determination on DOA status based on submitted evidence, ensuring fair and consistent resolution.
For any questions regarding these Terms & Conditions, please contact info@highworld.com